Terms of Service

Decode Love Terms of Service

Last updated September 21, 2026

These Terms of Service (“Terms”) are a binding agreement between you and DecodeLove, Inc. (“Decode Love,” “we,” “us,” or “our”). These Terms govern your access to and use of our websites, applications, communications and related services that link to these Terms (collectively, the “Service”).

By creating an account, selecting the acceptance checkbox, or using the Service, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a binding contract. The Service is not intended for minors. You must provide accurate account information, maintain the security of your credentials, and promptly notify us of suspected unauthorized access. You may not create an account for another person, impersonate another person, share credentials, or permit a minor to use your account.

We may suspend or terminate an account if information is materially inaccurate, the account presents a safety or security risk, or use violates these Terms or applicable law.

2. Description of the Service

Decode Love provides informational and educational relationship-support tools. Features may include questionnaires, a Love Satisfaction Score, individual or Couple Archetypes, linked partner accounts, an AI-powered relationship-support tool called the Decode Love Coach, service-related messages and, if separately activated, genetic-information features.

The Love Satisfaction Score is a snapshot based on submitted responses. It is not a diagnosis, clinical assessment, objective judgment, compatibility determination or prediction of whether a relationship will continue. An Archetype is a tool for reflection and may be incomplete or inaccurate. It is not a definitive description of either person or the relationship.

3. The Decode Love Coach

3.1 You are communicating with AI

The Coach is an automated artificial-intelligence system, not a human being. It is not a friend, therapist, counselor, physician, psychologist, lawyer, crisis responder or other licensed professional. Decode Love will provide a clear notice that the user is communicating with AI at the beginning of a Coach interaction and at additional intervals required by applicable law.

3.2 Limitations and independent judgment

AI systems can produce responses that are incomplete, inaccurate, inappropriate, biased, unsafe or unrelated to a user’s situation. The Coach may misunderstand context or fail to identify a risk. You are responsible for evaluating outputs and deciding whether and how to act. You do not have to follow a suggestion. Do not rely on the Coach to diagnose a condition, assess whether a person is dangerous, determine whether a relationship is safe, decide whether to stay in or leave a relationship, or make a medical, mental-health, legal, financial, employment or other high-stakes decision.

3.3 No professional service or relationship

The Service does not provide medical, psychological, psychiatric, therapeutic, counseling, legal, genetic-counseling or other licensed professional services. Use does not create a therapist-client, counselor-client, physician-patient, attorney-client or other professional relationship. Coach communications are not protected by professional privilege.

3.4 Emergencies abuse and safety concerns

The Service is not an emergency service and is not designed to manage immediate danger, abuse, coercive control, stalking, violence, self-harm or serious mental-health crises. The Coach may not recognize or respond appropriately to these situations. If you or another person may be in immediate danger, call emergency services and do not wait for a Coach response. In the United States, call or text 988 for the 988 Suicide & Crisis Lifeline. For relationship abuse or safety concerns, contact the National Domestic Violence Hotline at 800-799-SAFE, text START to 88788, or visit thehotline.org. Outside the United States, contact local emergency or crisis resources.

3.5 Safety systems and review

Decode Love may use automated tools and limited human review to detect, investigate and address possible safety concerns, misuse, product failures or violations of these Terms. These measures may fail to identify a concern or may flag content incorrectly. Decode Love does not promise to monitor every interaction or intervene in any particular situation. We may provide crisis-resource information, restrict a response or feature, preserve relevant records, or suspend access when reasonably appropriate. Processing and review are described in the Privacy Policy.

4. Beta Service

The Coach and other identified features may be offered as a beta. Beta features are experimental, may contain errors, and may be changed, limited, suspended or discontinued. Decode Love does not promise that a beta feature will remain available or become a generally available product.

Eligible users who register during the announced beta enrollment period will not be charged for access to the Decode Love beta service for twelve months from registration. Beta features may change or be discontinued during that period. No payment method is required for the free beta, and access will not automatically convert to a paid subscription without your separate affirmative agreement to the applicable price and billing terms.

Decode Love may impose reasonable limits on the number, frequency, length or duration of interactions to protect users, maintain security or manage service capacity.

5. Partner accounts and information

You may invite another adult to create a separate account and link it to yours. You represent that you have permission to send the invitation. Each partner must independently accept these Terms and retains control of their own account.

The Service will identify the scores, Archetypes, profile fields, summaries or couple-level information that are shared between linked accounts. Your linked partner does not automatically receive access to the words you enter in an individual Coach conversation or the Coach’s responses to you, unless you choose to share them or the Service clearly identifies the information as shared before submission.

You may describe your perceptions of another person, but you may not represent your answers as that person’s verified statements. Any simulated or partner-perception information may be labeled as unverified and may not be treated as information supplied by that person.

Either partner may unlink accounts through available controls. Unlinking may remove access to shared features and may affect couple-level outputs. Each person may retain information associated with their own account as described in the Privacy Policy.

6. Inputs outputs and user responsibility

“Inputs” include prompts, intake answers, feedback and other content you submit. “Outputs” include Coach responses, scores, Archetypes, summaries and recommendations generated through the Service. Outputs are generated using Inputs, information available through the account, third-party AI models and Decode Love systems. Similar or identical outputs may be generated for other users.

You are responsible for the legality and accuracy of your Inputs and for your use of Outputs. You may not submit information that you do not have the right to provide. Do not submit passwords, government identification numbers, financial-account credentials or information unnecessary to use the Service.

Outputs are provided “as is” and may be inaccurate. To the fullest extent permitted by law, Decode Love does not guarantee the accuracy, completeness, scientific validity, efficacy, appropriateness, usefulness or safety of an Output or any particular result from using the Service.

7. Privacy and processing

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information, including Inputs and Outputs. By using the Service, you acknowledge that Coach content is processed by automated systems and third-party service providers and that selected interactions may be reviewed by authorized personnel for safety, support, quality evaluation and product improvement as described in the Privacy Policy.

Coach communications are not protected by professional privilege. Decode Love nevertheless handles personal information under its Privacy Policy and applicable law. No internet-based service can guarantee absolute security, confidentiality or anonymity.

8. License to user content

You retain ownership of content you submit. You grant Decode Love a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, format, analyze and otherwise process that content only as reasonably necessary to provide and personalize the Service, link requested partner features, maintain safety and security, provide support, enforce these Terms, comply with law, and evaluate or improve Decode Love products as described in the Privacy Policy.

This license lasts only as long as reasonably necessary for those purposes, subject to legally permitted retention, backups, de-identified information and rights that by their nature must survive. It does not authorize Decode Love to publicly display private Coach conversations or use your name, likeness, private relationship content or testimonial in advertising without separate permission.

If you voluntarily provide ideas or product feedback, you grant Decode Love a perpetual, worldwide, royalty-free right to use that feedback without identifying you as its source. This feedback license does not include private Coach content merely because it contains a suggestion.

9. Genetic features

Genetic information is not required for the Coach beta. If Decode Love later offers a genetic feature, that feature will be governed by additional consent and privacy disclosures. Genetic insights will be informational and educational, not medical, diagnostic or clinical. Genetic science is evolving, and genetic influences on behavior are probabilistic and incomplete.

You may submit only your own genetic information or information you are legally authorized to provide. Decode Love will not use genetic information for medical diagnosis, genetic counseling, insurance, employment, credit or risk-assessment decisions. The applicable consent will explain whether Decode Love accepts user-uploaded raw files, arranges laboratory testing or specimen collection, retains raw data, uses processors, conducts research, or supports rescoring. Do not use a genetic feature until you have reviewed that consent.

10. Acceptable use

You may use the Service only for lawful personal relationship-support purposes. You may not:

• Use the Service to threaten, stalk, harass, abuse, exploit, deceive, coerce or unlawfully monitor another person.
• Seek instructions to cause harm, facilitate suicide or self-harm, commit violence, exploit a child, commit a crime, evade law enforcement or violate another person’s rights.
• Submit sexual content involving a minor or any content that unlawfully depicts or promotes exploitation or abuse.
• Upload another person’s genetic information, private communications, photograph or other sensitive information without lawful authority or required consent.
• Impersonate another person, misrepresent simulated answers as verified partner statements, or provide materially false account information.
• Probe, scrape, reverse engineer, disrupt, overload or attempt unauthorized access to the Service, except where applicable law expressly permits security research.
• Use Outputs to make consequential decisions about another person in medical care, mental-health treatment, employment, housing, credit, insurance, education or legal proceedings.
• Copy, resell, license or commercially exploit the Service except under a separate written agreement.

Decode Love may investigate suspected violations and may restrict, suspend or terminate access. It may disclose information when required or permitted by law, including to protect rights or safety, as described in the Privacy Policy.

11. Third party services

The Service relies on third parties, including hosting, communications, analytics, payment and AI providers. Your use of a separately linked third-party service may be governed by that provider’s terms. Decode Love is not responsible for third-party services outside its control. An outage, policy change or termination by a third-party provider may affect Service availability.

12. Fees and paid services

If paid services are offered, prices, billing frequency, renewal terms, taxes and cancellation rights will be disclosed before purchase. You authorize charges only after affirmatively accepting the applicable payment terms. Except where law requires otherwise or the offer states otherwise, fees are non-refundable. Decode Love may change future prices with notice required by law, but will not charge a beta participant merely because the twelve-month no-charge period ends.

13. Intellectual property

Decode Love and its licensors own the Service, software, design, branding, algorithms, scoring systems, prompts, documentation and other materials, excluding user content. Subject to these Terms, Decode Love grants you a limited, revocable, non-exclusive, non-transferable right to use the Service for personal, non-commercial purposes. No other rights are granted.

14. Suspension and termination

You may stop using the Service and close your account at any time. Decode Love may suspend or terminate access for violation of these Terms, risk to users or the Service, nonpayment, discontinuation, legal requirements or other legitimate business reasons. Termination may result in deletion or de-identification as described in the Privacy Policy. Provisions concerning ownership, feedback, disclaimers, limitations, indemnification, disputes and other provisions that by their nature should survive will survive.

15. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. DECODE LOVE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS DISCLAIM ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

DECODE LOVE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE OF HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; THAT SAFETY SYSTEMS WILL DETECT A PARTICULAR CONDITION; OR THAT USE WILL IMPROVE RELATIONSHIP SATISFACTION, COMMUNICATION, HEALTH OR RELATIONSHIP LONGEVITY.

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DECODE LOVE PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR USE; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICE, OUTPUTS, THESE TERMS OR THIRD-PARTY SERVICES, REGARDLESS OF THEORY AND EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE DECODE LOVE PARTIES ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DECODE LOVE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100, EXCEPT WHERE A DIFFERENT STATUTORY REMEDY APPLIES.

These limitations do not apply to liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation and, where applicable, death or personal injury caused by negligence. Some jurisdictions do not permit certain limitations.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Decode Love parties from third-party claims, losses, liabilities and reasonable expenses arising from your unlawful content, misuse of the Service, violation of these Terms, violation of another person’s rights or violation of law. This obligation does not require indemnification for Decode Love’s fraud, deception, willful misconduct or other conduct that cannot lawfully be indemnified.

18. Dispute resolution arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY TRIAL OR PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

18.1 Informal resolution

Before filing arbitration or an eligible small-claims action, the party asserting a dispute must provide written notice describing the dispute and requested relief. The parties will participate in good-faith informal resolution for 45 days. Applicable filing deadlines are tolled during that process. Notices to Decode Love must be sent to support@decodelove.com and to our legal mailing address: DecodeLove, Inc., 40 W 25th St Fl 9, New York, NY 10010.

18.2 Binding individual arbitration

Except for eligible small-claims matters and requests for equitable relief concerning intellectual-property infringement or misuse, disputes arising from the Service, communications, these Terms or prior versions will be resolved by binding individual arbitration administered by National Arbitration & Mediation under its applicable consumer rules, as modified by these Terms. The Federal Arbitration Act governs this section. The arbitration will ordinarily occur where you reside unless the parties agree otherwise.

18.3 Jury and class waiver

YOU AND DECODE LOVE WAIVE THE RIGHT TO A JUDGE OR JURY TRIAL. EACH PARTY MAY BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. An arbitrator may award relief only to the individual party and only as necessary to resolve that person’s claim. Any non-waivable request for public injunctive relief will be handled as required by applicable law.

18.4 Mass filings and batch administration

If 25 or more substantially similar individual demands are submitted within a reasonably proximate period by or with the assistance of the same or coordinated counsel or organizations, National Arbitration & Mediation may administer the demands in batches of up to 100 demands under its applicable mass-filing rules. A single arbitrator may be appointed for each batch, with one procedural schedule and one set of administrative filings for that batch. A procedural arbitrator may resolve disputes about whether batch administration applies. Batch administration does not create class, collective or representative arbitration, and each claimant remains entitled only to individualized relief.

18.5 Thirty day opt out

You may opt out of this arbitration agreement by personally sending an unequivocal written notice to support@decodelove.com within 30 days after first becoming subject to it. Include your name, mailing address and the email associated with your account. Opting out does not affect the remainder of these Terms or a prior arbitration agreement you did not timely opt out of.

18.6 Limitation period

To the extent permitted by law, any dispute must be commenced within one year after the claim accrues, except where applicable law requires a longer period. If any portion of this section is invalid or unenforceable, that portion will be severed or limited to the minimum extent necessary, and the remainder will continue in effect, except where applicable law requires a different result.

19. Governing law and venue

These Terms are governed by Delaware law, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration agreement. For disputes permitted to proceed in court, the parties consent to the state and federal courts located in Delaware, except where applicable consumer law requires another forum.

20. Changes to the Service or Terms

We may update the Service and these Terms. We will post revised Terms and update the last-updated date. Material changes will take effect for existing users after the notice period required by law, and we may request renewed acceptance. Changes apply prospectively. If you do not agree, you must stop using the Service.

21. General terms

You may not assign these Terms without Decode Love’s written consent. Decode Love may assign them in connection with a reorganization, financing, merger, acquisition or sale of assets. Decode Love is not liable for delay caused by events beyond reasonable control. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited or severed while the remainder continues. These Terms, the Privacy Policy and any feature-specific terms form the entire agreement concerning the Service and supersede prior discussions on that subject.

22. Contact

Questions, complaints, legal notices and arbitration opt-outs may be sent to support@decodelove.com. Privacy requests and appeals should be sent to team@decodelove.com.

Our legal mailing address is DecodeLove, Inc., 40 W 25th St Fl 9, New York, NY 10010.